+ AT&T Small Business Support is Hell!

I’ve had to deal with customer service reps on utilities for my whole life and its like going to jail almost every time. Its become a way of life so I dont feel the pain anymore. However I just want to say AT&T, your small business customer service is the worst I have ever seen without a doubt. I mean rock bottom hell in the depths of hell. I have never felt hate in my life but I can imagine it’s caused by you. Regardless of the “wonderful technology” you bring, the amount of bad karma you have going as a company must be so high, even Cheech and Chong would be amazed. Today, after 2 dead-ends by other reps, we finally got to a line manager who was likely hired as a sophist who admitted to improperly destroying all of the voice mail but wouldn’t “admit” to it, if you know what I mean? I’m especially tired of the amount of time I’ve wasted on it. Everytime I feel completely hopeless like this is what it takes to have an iPhone and all I can do is speak to the wind with a lost blog post. Now I’m locked into a 2 year contract to deal with their Hell. If you are listening, AT&T, give me a call. Everytime I see your logo, I just think of fire:

There is a lot of related discussion of AT&T going on over on Techmeme, here are some links:

AT&T: ‘We’re all about wireless’  — DALLAS — Wonder why the smoking-hot 3G Apple iPhone only costs $199, less than half the price of the original?  Because AT&T slashed their support staff in half. Just kidding. Here’s a two-word hint: Randall Stephenson.  — Stephenson, who became AT&T’s (T) chairman and CEO a year ago, championed the idea of paying Apple for the customer support but decided eventually to make the customers pay. Ha, ha, just kidding about that too but I can imagine what it would be like.

Discussion: Insanely Great Mac, TechCrunchIT, Apple iPhone Apps, Epicenter, The iPhone Blog, Silicon Alley Insider, InformationWeek, mocoNews.net, Engadget, Macsimum News andFierceWireless RELATED: MG Siegler / 

VentureBeat: AT&T iPhone deal extended to 2010.  Did Apple mortgage its future for a subsidy? Or did ATT&T morgage it’s future on a new menu selection which has no option for an operator?

Discussion: VoIP & Gadgets Blog and TECH.BLORGE.com Don Reisinger / The Digital Home: Apple extends contract with AT&T, forgets about youSomebody had to take the heat for AT&T.

Discussion: Electronista, Robert Seidman and MacRumors